Privacy Policy

• Businesses and their staff (company admins, supervisors and agents) who use the PTTalk panel or the PTTalk Agent app.
• End customers who chat with a business through a PTTalk widget or support page. For their data, the business is the data controller and PTTalk processes it on the business’s behalf.

Staff accounts (panel and PTTalk Agent app)

• Name, work email address and role, created by your company admin.
• Password, stored only as a secure one-way hash.
• Availability status (online, busy, away, offline) and last-seen time.
• Messages, internal notes and actions you take on conversations and tickets.

Device data (PTTalk Agent app only)

• A push notification token issued by Firebase Cloud Messaging, the device platform (Android or iOS) and the app version, used only to deliver chat notifications to your device.

End-customer conversations

• Messages and attachments sent in a chat, and any name, email or phone number the customer or the business provides.
• Ticket details and satisfaction ratings.

Technical data

• IP address and timestamps in security and audit logs, used to protect accounts and investigate misuse.

The PTTalk Agent app does not access your contacts, photos, location, camera or microphone, and does not show advertising or use advertising identifiers.

• To provide the service: route chats to agents, show conversation history and deliver messages.
• To send push notifications about new, queued and assigned chats and customer replies.
• To generate AI answers and reply suggestions from the business’s own knowledge base.
• To keep the service secure, prevent abuse, and keep audit records for the business.
• To provide support and communicate important service changes.

We do not sell personal data, and we do not use conversation content for advertising.

• Anthropic (Claude): conversation text and knowledge-base excerpts are sent to generate AI answers and suggestions when the business has AI enabled.
• Google Firebase Cloud Messaging: push tokens and notification content (for example, the customer’s name and a short message preview) to deliver notifications.
• Hosting and infrastructure providers that store and run the PTTalk service.

Data may also be disclosed where required by law. A business may connect its own systems to PTTalk (for example, webhooks or the API); data sent to those systems is governed by that business’s own policies.

All traffic between the apps and our servers is encrypted with HTTPS/TLS. Passwords are hashed, API keys are stored hashed, and sensitive settings are encrypted at rest. Each company’s data is isolated from other companies, and access inside a company is limited by role.

Conversations, tickets and account data are kept for as long as the business’s PTTalk account is active, or until the business deletes them. Push tokens are removed when you sign out of the app, or automatically when Firebase reports them as no longer valid. Audit logs are kept for up to 12 months. When a business closes its account, its data is deleted within 30 days, except where the law requires us to keep it longer.

• You can turn notifications off at any time in your phone’s settings, or sign out of the app to unregister the device.
• You can ask for access to, correction of, or deletion of your personal data. See our account deletion page: pttalk.live/delete-account.
• End customers should contact the business they chatted with first; we will help that business respond to the request.

PTTalk is a business tool and is not directed at children under 18. The PTTalk Agent app is intended only for staff of businesses using PTTalk.

We may update this policy from time to time. We will change the “Last updated” date above, and notify businesses of material changes.

Pushpendra Technology, India. Email: support@pttalk.live