Delete your PTTalk account

• Agents and supervisors: email support@pttalk.live from your work email address with the subject “Delete my PTTalk account”. Your company admin can also block your access straight away in the PTTalk panel (Agents → Edit → turn off “Account active”).
• Company admins: email support@pttalk.live from the admin email address with the subject “Delete my PTTalk account”, and say whether you want only your own account or your whole company workspace deleted.

We verify the request and complete it within 30 days, and we confirm by email.

• Your name, email address, password hash and role.
• Push notification tokens for all of your devices.
• Your availability status and last-seen time.
• For a whole-company deletion: all conversations, messages, tickets, knowledge base content, settings and API keys of that company.

• When a single agent is removed, the messages they already sent stay in the company’s conversation history, because they belong to the business’s customer records.
• Security and audit logs are kept for up to 12 months, and billing records for as long as the law requires.

Sign out in the app (Profile → Sign out), or turn off notifications for PTTalk Agent in your phone’s settings. Signing out removes this device’s push token from our servers.